Customer Service With Social Media Tools
Are you providing customer service through social media, it is important that you are able to provide them with proper information. There are few tools that can help to offers best customer service on the social media platform. The following are few simple tools that can be used for providing good service to your customers.
1. Rignite- This is one of the tool that can be used to monitor thing in the social media and it can be used on various social media platforms. When a user tries to interact with a brand, it can be seen in the activity feed of Rignite. Now you can see what the people are discussing about your brand and address them directly. It is a very useful tool that is perfect for offering good customer service related to your businesses on social media networks. When your team member gets notified they can easily reply to users without leaving any interface which can help to attend all type of customer service issues.
2. Sparkcentral- This tool has been specially developed to support every business activity and solve all kinds of business related customer problems. It is a very important tool that is used by many bigger companies to make their customers service easy. You will be able to attend each of the customers directly in single feed without missing any communication. It helps to send messages automatically to next agent in the customer service if the first one is busy. Some of the features in Sparkcentral is you can easily access the customer conversation history and it will support in dealing with the customers in a proper way. You will be able to address the customer’s problem personally if you know their history at any time. If you think a particular customer is very important for you, then label them as Platinum Customer in this tool.
3. Mention- To support your customer in a proper way, it is important that you listen to them first carefully. So you can use the tool mention where it is possible to search for all the mentions related to your brand and products on the social media platform. You can search for mentions about your brand in more than 40 languages in this tool. It features a real-time search where you will be able to respond immediately after the brand name is seen. Some of the unique features in this tool are statistics for mentions with percentage and you can also see average number on daily basis. It is also possible to see your competitor and other resources to find relevant influencers.
4. Social Studio- Try to attend potential issues of your customers with this tool as it links along with brand’s all the social channels in a single line. You can see what the customers are speaking about your company and your products. With this tool the brands can see customer opinions that involve negative reviews in bulk and it can be taken care immediately.
